Listen and assess
Understand needs, local context, risks, existing services, and who should participate in decisions.
We are committed to responsible stewardship, safe participation, honest communication, and clear ways for donors, communities, partners, and the public to raise concerns.
Accountability is more than publishing a report. It shapes how priorities are selected, resources are approved, activities are delivered, information is protected, and lessons are used.
Our public information is written to be understandable and appropriately cautious. Where data, registrations, financial statements, partnerships, or outcomes have not been formally verified, we do not present them as established facts.
We would rather explain what is not yet available than fill an information gap with an unsupported claim.
Understand needs, local context, risks, existing services, and who should participate in decisions.
Define purpose, scope, budget, roles, safeguarding expectations, and decision authority before activity begins.
Maintain proportionate records for resources, participation, incidents, consent, referrals, and changes.
Compare delivery with plans, identify limitations, respond to concerns, and communicate only verified information.
These commitments apply to programs, fundraising, partnerships, communications, and the handling of personal information.
Activities should have a defined charitable purpose, appropriate oversight, documented responsibilities, and decisions made within agreed authority.
Funds and resources should be restricted to their agreed purpose, supported by records, reviewed for irregularities, and reported without misleading simplification.
Children and adults at risk must be treated with dignity. Safety, consent, confidentiality, and responsible reporting take priority over publicity or convenience.
Monitoring should be proportionate, ethical, and useful. Outputs, outcomes, estimates, and personal stories must not be presented as interchangeable evidence.
Personal information should be collected only when needed, accessed only by appropriate people, retained responsibly, and never used beyond the stated purpose without a lawful basis.
People should be able to ask questions or report concerns without intimidation. Reports are assessed, documented, escalated where necessary, and handled as confidentially as safety allows.
Donation arrangements are confirmed before a contribution is completed. We aim to give donors a clear understanding of the intended use, available records, and the appropriate contact route for questions.
Purpose clarityRestricted or campaign-specific support is recorded against its communicated purpose.
Proportionate approvalExpenditure should be authorized by an appropriate person and supported by documentation.
Separation of dutiesWhere practical, requesting, approving, paying, and reviewing are not controlled by one person.
Exception reviewUnusual, incomplete, duplicate, or higher-risk transactions should receive additional review.
Safeguarding applies to staff, volunteers, representatives, visitors, contractors, partners, communications, data collection, and anyone acting in connection with our work.
Concerns may relate to abuse, exploitation, harassment, neglect, unsafe conduct, retaliation, privacy breaches, inappropriate images or stories, conflicts of interest, fraud, or misuse of resources.
Read our child-protection approach →Use role-appropriate checks, clear conduct expectations, risk assessment, safe recruitment practices, consent processes, and partner requirements.
Help representatives identify indicators of harm, boundary violations, unsafe environments, disclosure, retaliation, and information-security concerns.
Listen calmly, record essential facts, protect immediate safety, preserve confidentiality, and report through the appropriate route.
Review incidents and near misses, address control gaps, improve guidance, and communicate lessons without identifying affected people.
You do not need complete evidence before raising a genuine concern. Share what you know, how you can be contacted, and whether anyone may be in immediate danger.
Information is shared only with people who need it to assess safety, meet legal obligations, and respond appropriately. Absolute confidentiality cannot be promised where someone may be at risk or disclosure is required by law.
The response will depend on the nature, seriousness, location, applicable law, and immediate safety needs of the matter reported.
The concern is recorded through an appropriate confidential route and available contact details are used for follow-up.
Urgent safety, medical, legal, data-protection, or preservation needs are identified and escalated where required.
The matter is directed to an appropriate person without avoidable conflicts of interest. External referral may be required.
Actions and rationale are documented, the reporter is updated where appropriate, and lessons inform stronger controls.
Intimidation or retaliation against a person who raises a genuine concern is inconsistent with our standards. Deliberately false or malicious allegations are different from reports made honestly that are not ultimately substantiated.
Public trust depends on how information is gathered as well as what is published. We aim to avoid exaggeration, tokenism, coercion, dehumanising language, intrusive imagery, and narratives that remove a person’s agency.
Consent is meaningfulParticipation in a story or image should be informed, voluntary, appropriate to age and capacity, and revocable where practicable.
Privacy is deliberateNames, locations, images, health details, and family circumstances are limited when identification could create risk.
Claims are proportionateWe distinguish activities delivered, people reached, short-term change, longer-term outcomes, estimates, and independently verified results.
Corrections are visibleMaterial errors should be corrected promptly, with the updated information communicated through an appropriate channel.
Before entering a material partnership, the level of review should reflect the proposed activity, location, value, risk, access to vulnerable people, and handling of funds or personal information.
Documents are published only when approved and suitable for public release. A missing document is shown as unavailable rather than represented by a placeholder download.
Organizational structure, oversight responsibilities, and formally confirmed leadership information.
Dated summaries of verified activities, learning, limitations, and organizational development.
Approved financial information published in line with applicable requirements and appropriate privacy controls.
Detailed roles, conduct standards, reporting routes, response principles, and partner expectations.
Expected behaviour, professional boundaries, conflicts, gifts, confidentiality, and prohibited conduct.
How enquiries and relationship information are collected, used, protected, retained, and queried.
Contact us with the specific document or organizational information you require. We will confirm what is currently available and will not provide invented or unapproved documentation.
Request informationIf your question is not answered here, contact us directly. We welcome specific, good-faith questions about our activities, safeguards, donation arrangements, and public information.
Formal documents should