Codes of conduct
Clear behavioural boundaries apply to staff, volunteers, representatives, and relevant partners.
Protection must shape how programs are planned, how adults behave, how information is handled, and how concerns are reported and addressed.
It is a continuous responsibility across programs, recruitment, partnerships, communications, data, and community engagement.
Our framework centres dignity, best interests, non-discrimination, safe participation, appropriate consent, confidentiality, and responsible escalation. Where specialist intervention is required, concerns should reach qualified professionals or legitimate local protection systems.
A child’s story, image, or participation must never be valued above their safety.
Controls should match the activity, the participants, the environment, and the level of foreseeable risk.
Clear behavioural boundaries apply to staff, volunteers, representatives, and relevant partners.
Activities consider supervision, access, transport, communication, accessibility, and power imbalance.
Participation and communication require appropriate explanation and permission without pressure.
Names, images, locations, case details, and records are limited and handled carefully.
Screening, induction, training, supervision, and clear responsibilities reflect each person’s role.
Collaborators must understand relevant standards, reporting duties, and escalation arrangements.
A usable safeguarding system makes responsibilities clear before an incident, supports appropriate action when a concern arises, and strengthens practice afterward.
Assess risks early and redesign activities where controls are not strong enough.
Explain conduct, reporting channels, response roles, confidentiality, and referral options.
Listen calmly, do not investigate beyond your role, record essential facts, and escalate appropriately.
Review incidents, concerns, near misses, and participant feedback while protecting confidentiality.
Participation should be appropriate to age and context, accessible, voluntary, and free from manipulation or avoidable exposure.
Explain what will happenUse language the child and caregiver can understand.
Respect the right to declineServices or support should not depend on agreeing to publicity or storytelling.
Avoid identifying detailDo not expose a child’s location, circumstances, or history unnecessarily.
Create ways to speak upFeedback and reporting options should be understandable and safe to use.
Tell us what happened, when and where it occurred, whether anyone is currently at risk, and how we can safely contact you. Do not confront an alleged person responsible or conduct your own investigation.
If there is immediate danger, contact the appropriate local emergency service or statutory authority first.
Avoid unnecessary identifying information, photographs, documents, or public sharing.
The priority is immediate safety and appropriate escalation—not proving an allegation.
Stay calm, take the concern seriously, and avoid leading questions or promises you cannot keep.
Consider immediate safety without placing the child, reporter, or others at additional risk.
Document essential facts accurately, distinguish observation from opinion, and keep access restricted.
Escalate promptly to the responsible safeguarding person or legitimate local authority as appropriate.
Public reporting should protect privacy. Safeguarding information must be aggregated carefully and never expose children, reporters, or case circumstances.
Relevant people understand conduct, reporting, and response responsibilities.
Activities document foreseeable risks and proportionate safeguards.
Appropriate permission, information, and ways to raise concerns are available.
Lessons from concerns and near misses improve future practice without breaching confidentiality.
Support responsible systems, informed participation, and safeguarding-aware delivery.